Category

Thought Leadership

Why we switched to Amazon’s AWS Connect from 8×8 for our telephony

Before starting Unido Digital, I was the editor of a publication that covered telephony for contact centers. A big part of my job back then was (and in some ways, still is) to keep up to date on the state of the art in modern business telephony and omnichannel communications, which includes things like customer...
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The Times, They Are A’Changin’!

  The following is a reprint of a LinkedIn thought piece published by our founder at the beginning of this year. Look out for an outlook for 2018 in the coming weeks. 2016 was a year marked by significant change and uncertainty across the spectrum of business process outsourcing, from software development to call centers....
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